Apple Mac Support Tech LV2 (NYC / Onsite + Remote) (Midtown East)

Join DeepTech Inc. – Where Apple Expertise Meets Human Centered IT WHO WE ARE DeepTech Inc. is a trusted NYC-based MSP with 20+ years of delivering smart, personal, and proactive IT support. We’re a tight-knit team that values expertise, collaboration, and client success. Our environment is fast-paced, fun, and focused on real impact. Are you a macOS pro who loves problem solving and helping put a smile on clients face? We're looking for a full-time, Mac-focused IT Specialist to join our Service Desk team. This role combines in-office and onsite work, supporting clients across NYC. This role is for experienced professionals only—those who already know their way around macOS and the Apple ecosystem. If you're still learning the ropes, this one isn’t the right fit. Apple certifications are a big plus—but not required. WHAT YOU'LL DO Work from our bright Midtown NYC office and visit client sites throughout the city Handle a variety of technical support needs—from quick fixes to deeper troubleshooting Resolve tickets involving: > Password resets, printer setups, OS updates > Workstation migrations, server support, MDM configurations (e.g., JAMF, Mosyle, Intune) > macOS, Windows, Google Workspace, and O365 troubleshooting > Work with firewalls, switches, WiFi, VPN (SonicWall, Meraki) > Support VoIP systems, email security, spam filtering, and more > Participate in on-call rotation and team meetings > Keep documentation and client communication clear and up-to-date SKILLS & REQUIREMENTS > 4+ years supporting macOS, iOS, and mobile devices in professional environments > Familiarity with tools like Keychain, Activity Monitor, Console, LaunchAgents/Daemons > Experience with MDMs (JAMF, Mosyle, Intune, Meraki) > Comfort supporting Windows users at a Level 1 capacity > Hands-on experience with Google Workspace, Office 365, and cloud-based environments > Strong communication skills—you’re client-friendly, clear, and reliable > A self-starter mentality—you take ownership, but know when to escalate > Familiarity with ticketing systems (ConnectWise is a plus) and RMM tools WHAT WE OFFER + Compensation & Perks + Cell phone reimbursement + Commuter benefits + Medical, dental, vision, life, and AD&D insurance + 9 paid holidays, PTO, and sick time + Employee referral bonus and EAP access + Career Development * Clear annual training goals * Structured 3-week onboarding * Opportunity to work with Mac, PC, networking, and use all the fun tools * Friendly and supportive team culture * Midtown office with great energy * Monthly employee appreciation, and the occasional office pup * Breakfast team meetings and a culture that values your voice READY TO APPLY? If you're passionate about supporting Apple environments and want to thrive in a people-first MSP, we'd love to hear from you. Email your resume to us with the subject line: Mac Support Tech – YOUR FULL NAME WITH a pdf copy of your resume attached. Only candidates who follow this instruction will be considered. DeepTech Inc. is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds and identities to apply.