Browse
···
Log in / Register

Technical Support Analyst (Richmond)

$19-26/hour

Broad + 9th, Richmond, VA 23219, USA

Favourites
Share

Description

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Source:  craigslist View original post

Location
Broad + 9th, Richmond, VA 23219, USA
Show map

craigslist

You may also like

Craigslist
IT Support Manager – French Speaking (Midtown)
We are a technology consulting firm seeking a full-time onsite IT Support Technician for a long-term assignment with one of our clients in the health care sector. The technician will be based at the client's New York office and will work closely with the client's IT team based in Europe. This role requires a strong sense of ownership, the ability to follow structured IT methodologies, and a high level of professionalism. POSITION SUMMARY - Location: NYC - Midtown - Schedule: Full-time - Assignment Type: Long-term assignment - Contract Type: Independent Contractor - Industry: Healthcare KEY RESPONSIBILITIES - End-User & Infrastructure Support - Support laptops, desktops, and mobile devices - Set up and decommission user accounts and access - Troubleshoot connectivity issues - Assist with meeting room and workspace technology - Provide white glove support to the Executive Team - Monitor and maintain networking equipment - Manage on-site hardware - Coordinate with vendors and building staff for infrastructure issues - Perform health checks and incident follow-ups PROFILE & REQUIREMENTS - Proven experience in onsite IT support - Strong technical knowledge of networking and end-user environments - Ability to apply and follow structured IT methodologies and documentation - Familiarity with IT security protocols and user access procedures - Comfortable in high-standard, professional settings - Excellent communication and interpersonal skills - Discretion and reliability, especially when supporting senior executives - Fluency in French is a strong asset - Ability to collaborate effectively with remote international teams
370 7th Ave #1400, New York, NY 10001, USA
$400/day
Workable
Network Engineer (NY/NJ/CT/PA)
Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Primary Responsibilities Responding quickly and thoughtfully to incoming support inquiries and issues. Communicating directly with existing and prospective customers via phone, text, web chat, and email. Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. Providing direct support to the lead engineer. This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia. Requirements Technical Skills Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling) Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik Working knowledge of OSI model Experience with network monitoring software preferred Familiarity with wireless broadband radio and fiber networks. Personal Attributes Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience. Works well under pressure; example: can identify and solve service-impacting network issues in a timely mannger Friendly, enthusiastic, and professional communication . You may be asked to interact with customers and must have strong customer communication and customer service skills Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company. Interest in networking, startups, and solving technical problems. Benefits Attractive salary based on capabilities and background. Profit sharing Paid time-off (PTO). Medical and dental benefits. About Honest Networks Honest Networks believes high-quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net
New York, NY, USA
Negotiable Salary
Craigslist
Project Based Computer Programmer (Upper East Side)
We are looking for an experienced computer programmer to develop a custom Kitchen Display System (KDS) and order fulfillment app for our multi-location bakery business. This is a project-based contract with the potential for additional work after completion. Project Scope: Build a custom KDS integrated with Square POS Display orders in real time with item-level completion tracking Develop a connected order fulfillment app to streamline production and delivery Deliver a polished, reliable, bug-tested solution with decent UX that is future-proofed for expansion and long-term maintenance Requirements: Proficiency in JavaScript, Node.js, API integrations Strong experience with Square API or similar POS API systems Solid database management and cloud hosting skills Ability to work independently, meet deadlines, and produce clean, scalable code UI/UX design skills a plus Compensation: Project-based — Estimated budget $8,000–$12,000, negotiable based on experience and scope. Payment by agreed milestones. Ownership & Partnership Opportunity: All code, designs, and related work will be the exclusive property of our company. However, we are open to discussing a future partnership if we decide to offer this product to other bakeries. This would be a shared business opportunity — but the programmer may not sell, license, or distribute the work independently. About Us: We operate multiple high-volume bakery locations in NYC. This system will be central to improving our order tracking and fulfillment efficiency. To apply, please reply with: A short introduction and relevant experience Examples of similar work or a portfolio link Your proposed timeline and development approach
1573 3rd Ave Unit 2A, New York, NY 10128, USA
$8,000-12,000/month
Craigslist
Server Engineer (Philadelphia)
Presidio is seeking a Server Engineer for a customer in Center City Philadelphia. The preferred candidate would be local to the Greater Philadelphia area and able to travel into the office 3 days a week. This individual will be a member of IT Help Desk Team and ensure systems are operational, configured appropriately and performing correctly. Responsibilities: Server operations: Measure the power and performance of various server platforms including both internal and competitive systems. Responsible for server assembly, operation, SW installation and debug/repair of hardware. Setup, configure, run maintenance, and lifecycle of Storage and Data Backup solutions. Patch management testing and coordination including development and testing security patch packages. Participate in technical on-call rotation. Installation and maintenance: Install parts (e.g. processors, memory, storage, NICs, etc.) for both rack and bench systems. Perform routine data collection and maintain systems, racks, power, network, and remote access. Serve as a key enabler for offsite resources by resetting systems, swapping out parts, and providing overall scheduling for server usage. Maintain lab server and network infrastructure and conduct automated tests on Clients Software/Hardware components. Configure Windows, setup PC from scratch, and troubleshoot hardware and software. Load drivers in Windows. Assist in maintaining IP Addressing database. Assist in maintenance and auditing of all monitoring systems. Firm Building:  Active engagement in department-specific and firm-wide initiatives in order to expand capabilities, create solutions to unmet business needs, improve user experience, or develop more efficient processes. Ability and willingness to contribute to the advancement of team, office and business capabilities. Other duties as required by the position. Required Qualifications: High School Diploma or equivalent experience required. 3+ years of experience working as a Server Technician, Network Administrator or Windows Server Administrator required. 3+ years' experience in Windows, MS-Exchange, MS Office 365, basic networking and overall end-user support required. Excellent customer service skills including the ability to work with all levels of employee. Must possess a sense of urgency and work well under pressure. Ability to work independently, remotely or as a team. Ability to participate in on call rotation that may include evenings and weekends. Duration: 3-month contract through Presidio, potential conversion to FTE CLICK HERE TO APPLY!!
2010-12 Sansom St, Philadelphia, PA 19103, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.