Patient Experience Specialist – Optical Sales & Pretesting. (Summerlin, Nevada)

About Us Optic Gallery DTS is where cutting-edge technology meets modern, understated style—and where a strong, supportive team makes every day rewarding. We’re a small, high-performing crew that values respect, collaboration, and a dash of fun as much as clinical precision. Great patient care starts with a great team, and we’re looking for someone who wants to grow with us. Your Role This is a hybrid position that blends optical sales and pretesting/technician duties. One moment you’ll help a patient find their perfect frames; the next, you’ll run diagnostic tests that set the doctor up for a seamless exam. If you’re a natural team player who loves learning new skills and creating a polished, welcoming experience for patients, you’ll thrive here. Key Responsibilities Optical Sales Guide patients in selecting frames and lenses that match their prescription, style, and lifestyle Take precise measurements for proper fit and alignment Educate patients on lens options, coatings, and eyewear care Submit insurance claims and process lab orders accurately Adjust and repair eyewear confidently Pretesting / Technician Welcome patients and put them instantly at ease Perform pre-exam tests: autorefractor, tonometry, retinal imaging, visual fields Record results in our electronic health record (EHR) Front Desk Duties Prep exam rooms and keep equipment spotless and photo-ready What We’re Looking For Previous optical experience required. Friendly, polished communicator who thrives in a boutique, fast-paced setting True team player—reliable, collaborative, and ready to pitch in wherever needed Detail-oriented and tech-curious Dependable and punctual—you show up on time and can be counted on every shift Comfort with insurance billing and vision benefits is a plus Brings integrity, attention to detail, and a warm, professional presence to every patient interaction Schedule Monday through Saturday, with Saturday availability strongly preferred Sunday and one weekday off each week Benefits & Perks Hourly pay plus team bonus opportunities 401(k), health, dental, and vision insurance Health savings account & life insurance Paid time off & retirement plan Staff eyewear perks & uniform allowance A modern, light-filled workspace designed for both patients and the team—where people genuinely have each other’s back