Technical Support Analyst (Tier 2)

Datacenter Hardware Technician Marble, North Carolina (100% onsite) - FYI - this position wouldn't start until early December 2025. We can provide relocation assistance. This will be first shift however it will occasionally rotate (8 hours per day, 40 hours a week). Must be flexible to work varying shifts. Salary: 80-90K (pending experience) Overview: We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency. The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting. Key Responsibilities: Hardware Maintenance & Repair: Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware. Ticket Management: Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner. Troubleshooting & Diagnostics: Identify and resolve hardware issues using knowledge of server architecture and components. Customer Service & Communication: Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations. Physical Datacenter Work: Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment. Team Collaboration: Work closely with fellow technicians and other departments to meet deployment and maintenance goals. Quality & Precision: Ensure all tasks and repairs are performed to a high standard of accuracy and reliability. Additional Information: Must be a US citizen. This position requires 100% onsite presence in Marble, NC Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift. Role involves physical labor in a dynamic datacenter environment Requirements Dell Server Expertise: Proven experience racking, stacking, and servicing Dell servers in a datacenter setting. Break/Fix Proficiency: Hands-on experience diagnosing hardware issues and performing part replacements. Troubleshooting Skills: Strong problem-solving abilities and technical insight into server operations. Customer Focus: Excellent communication skills with a professional, customer-first approach. Physical Capability: Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed. Detail-Oriented: Committed to delivering high-quality work with strong attention to detail. Preferred Qualifications: Experience with Nvidia GPUs/NICs Basic understanding of networking concepts and troubleshooting Ability to read and interpret Linux logs for diagnostics Nice-to-Have Skills: Familiarity with the Linux command line (CLI) Exposure to RoCE (RDMA over Converged Ethernet) networking Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available.  Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. About PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.  EOE, including disability/veterans.

We are seeking ambitious individuals eager to start careers in technology. If you want hands-on coding knowledge, real project experience, and readiness for developer jobs, this program is designed for you. This remote program offers flexibility to study full-time or part-time, with nearly 900 hours of guided training. You’ll master programming languages, industry tools, and workflows—all while building a strong portfolio and résumé to secure your first developer role. 🖥️ Technology & Programming Fundamentals -Learn how computers, networks, browsers, and the internet operate -Study algorithms, data structures, numeric systems, and security concepts -Work with Python scripting, the command line, and flowchart logic 💻 Web & Front-End Development -Create websites with HTML5, CSS3, and Bootstrap -Build dynamic content with JavaScript, jQuery, and React.js -Practice responsive and modern web design 🗄️ Back-End & Database Development -Design and maintain databases using SQL and SQL Server -Perform CRUD operations and learn relational database systems -Build back-end solutions with Python (Django) and C# (.NET/Core) 🧑‍💻 Programming Languages & Tools -Work with C#, Python, JavaScript, HTML, CSS, SQL, and more -Use Git, GitHub, Visual Studio, and Team Foundation Server -Practice professional version control and collaboration 🧪 Capstone Projects -Complete two major projects (Python + C#) to demonstrate skills -Build portfolio projects using Agile, Scrum, and DevOps methods -Develop problem-solving, debugging, and teamwork skills 🧰 Career Preparation -Learn résumé and cover letter development -Train for technical and whiteboard interviews -Enter the workforce as a software or web developer 🚀 No prior experience required. Remote-friendly opportunity. Start your career in software development today. 👉 Apply here: https://softwaredevpros.online/

Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

The Tech Academy delivers cost-effective and self-paced online coding boot camps that are tailored for beginners with no prior technical or coding knowledge. Our certification programs thoroughly cover in-demand skills for the tech industry, are endorsed by stellar online reviews and designed to fit around your personal schedule to prepare you for your tech career with a well-rounded tool kit. We have been offering thorough, budget-friendly, flexible, and trusted coding boot camps for over a decade. Founded in 2014, The Tech Academy specializes in certifying students in a wide range of technical specialties, including: AI, coding, cybersecurity, data science, app development, design, web development, and more. After your coding boot camp, our job placement specialists will provide you with career guidance. Our team has successfully placed over 1,000 graduates in technical positions, with most making an average of more than $30/hour in their first job after graduation. Here is an overview of The Tech Academy's certification programs: 1. FLEXIBLE SCHEDULING & SELF-PACED TRAINING 2. BEGINNER-FRIENDLY COURSES 3. WELL-ROUNDED & THOROUGH TRAINING 4. AFFORDABLE & BUDGET-FRIENDLY TUITION 5. OVER 1,000 5-STAR REVIEWS ONLINE 6. JOB PLACEMENT TRAINING & ASSISTANCE The Tech Academy’s online certification programs start at $5,980, with multiple tuition financing options available. Start your journey into the technology industry today with one of our award-winning online coding boot camps! Find out more here by contacting us here: https://thetechacademy.us Your dream job in tech is just a Tech Academy boot camp away!

RouteSmart Technologies, a leader in vehicle route optimization software technology, is seeking a Cloud Engineer to join our IT Infrastructure & Security Department. This role will report directly to the Sr. Infrastructure & Security Engineer and is responsible for implementing, maintaining, and improving our cloud IT infrastructure, systems, and AWS environments. The Cloud Engineer will work closely with the DevOps and Product Development teams to ensure secure, scalable, and efficient cloud operations across our production and development environments.  The typical base pay range for this position at the start of employment is expected to be between $120,000–$130,000 per year. RouteSmart Technologies, Inc. has different base pay ranges for different work locations within the U.S., and base pay will vary based on experience.    This is a hybrid role; candidates must be able to commute to the office in Melville, NY or Columbia, MD. Candidates must reside within 50 miles and be available to work onsite several days per week.   However, we will consider the right candidate for remote work if domiciled in one of the following states: Maryland, New York, Pennsylvania, DC, Virginia, Arizona, California, Colorado, Florida, Idaho, Illinois, Indiana, Minnesota, New Jersey, North Carolina, Oregon, South Carolina, Texas, Washington.  Essential Duties & Responsibilities Assist in researching, designing, and implementing secure, scalable, and cost-effective IT infrastructure, systems, security components, standards, and services. Maintain, troubleshoot, and resolve issues related to infrastructure, systems, services, security, and accounts. Continuously monitor the health and performance of the AWS infrastructure, systems, and accounts, identifying issues and implementing solutions for improved efficiency. Analyze components, logs, services, and specific tools as needed. Implement, enforce, and configure security policies, controls, services, identity management, and other security measures to protect from unauthorized access and cyber threats. Stay up-to-date on technology trends and best practices, adapting to evolving cloud IT technologies and management approaches. Communicate effectively and create accurate documentation of designs, configurations, processes, and procedures. Collaborate closely with other team members on projects and tasks, ensuring seamless integration and support for IT initiatives. Perform other related duties and responsibilities as assigned. Requirements 5+ years of experience with cloud infrastructure, systems, and security.  Minimum of 3 years of hands-on experience with AWS services.  Strong communication and collaboration skills.  Highly organized with strong analytical and problem-solving abilities.  Ability to work independently and as part of a team.  Commitment to continuous learning and delivering high-quality service.  Education & Experience Bachelor’s degree in Computer Science, Information Systems, Business Technology, or a related field—or equivalent experience.  Proficiency in IT infrastructure, networking, system administration, and security.  Solid experience with AWS services and concepts.  Experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform.  Familiarity with scripting and automation tools.  Benefits RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are: • Medical/Dental/Vision/STD & LTD Plans • Employer paid Life Insurance Plan • Employee Training & Development • 401(k) Retirement Savings Plan w/ Employer Match • Vacation/Sick/Holiday Leave • Tuition Reimbursement • Flex hours • Casual Dress RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. All candidates must have legal authorization to permanently live and work in the United States. This position does not qualify for sponsorship.

APPLY HERE Are you looking to earn money from home? Join our expanding virtual team and engage in online tasks that are both enjoyable and well-compensated. Your Role: Complete interactive online tasks in the gaming sector (training included). Track your progress and earnings through our user-friendly platform. Experience a variety of tasks that keep your activities interesting. Perks & Compensation: Competitive Pay: Earn $500-$1,200 for a 20-hour commitment. Consistent opportunities for proven performers. Flexible Schedule: Work on your own time. No Experience Needed: Full onboarding and support provided. Next Steps: Click "APPLY NOW" below for a simple application process. We respond to all applicants within two working days. Testimonial: “Working with them has been fun! It pays really well and fast too. I've been working with them for 2 months and have nothing but good things to say. I've earned enough extra money to go on a 5-day cruise!" - Jenn M APPLY NOW