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A well-optimised CV is the single most important factor in securing an interview for an Operations Assistant role. To stand out, your CV must move beyond a simple list of duties and instead showcase quantifiable achievements, relevant skills, and a clear understanding of operational efficiency. Based on our assessment of successful applications, focusing on impact-driven bullet points and keyword optimisation can increase your interview callback rate significantly.
Your CV is a marketing document designed to pass through an initial candidate screening process, often aided by an Applicant Tracking System (ATS). This software scans applications for keywords related to the job description. Therefore, every section must be tailored to the specific role.
A strong CV for an operations assistant includes:
The difference between a generic CV and an interview-winning one lies in how you describe your experience. Instead of stating what you did, demonstrate the value you added. This often involves using the STAR method (Situation, Task, Action, Result) as a framework to structure your points.
Consider the transformation from a duty to an achievement:
| Common Duty | Impact-Driven Achievement |
|---|---|
| "Responsible for answering phones" | "Managed a high-volume phone system, resolving an average of 50+ client inquiries daily, improving client satisfaction scores by 15%." |
| "Helped with scheduling" | "Coordinated scheduling for a team of 15, optimising calendar management to reduce scheduling conflicts by 30%." |
| "Handled data entry" | "Accurately maintained and updated operational databases for 200+ supplier contacts, ensuring 99.9% data integrity for reporting." |
Action verbs are crucial for starting each bullet point. Use words like streamlined, coordinated, implemented, managed, reduced, improved, or analysed to create a dynamic and proactive impression.
Readability is paramount. Recruiters often spend less than 10 seconds on an initial CV scan. A clean, professional layout ensures they quickly find the information they need.
Proofread your CV meticulously. Spelling or grammatical errors can immediately disqualify you. If possible, have a colleague or mentor review it before submission.
To maximise your chances, tailor your CV for every single application by mirroring the language in the job description, quantify your achievements with numbers and percentages, and maintain a clean, scannable format that highlights your operational expertise.






