What is Block Management and How Does It Work?

Block management is the professional practice of managing and maintaining the communal areas of residential buildings, such as stairwells, gardens, and elevators, on behalf of property owners. These professionals act as a crucial intermediary between residents, freeholders, and contractors to ensure the seamless operation and upkeep of shared spaces. If you own a property in a shared block, understanding this service is key to maintaining your investment's value and livability.

What Services Do Block Management Professionals Provide?

Block managers provide a suite of essential services dictated by the instructions of the freeholders (outright owners of the building and land) or Residents' Management Companies (RMCs) (companies formed by the leaseholders). Their core responsibilities are designed to alleviate the administrative burden from residents. Key services include:

• Maintaining Services and Infrastructure: This involves responding to requests and proactively identifying issues in communal areas. Block managers coordinate repairs for everything from lighting and elevators to landscaping, often requiring fast response times for emergencies.
• Handling Insurance Claims: They manage communications with insurance companies for content and liability claims, ensuring funds are released for repairs so that residents are not directly out-of-pocket.
• Conducting Site Inspections: Regular inspections are conducted to assess the property for damage, safety hazards, and compliance with industry regulations, helping to prevent minor issues from escalating.
• Providing Financial and Administrative Support: This includes managing service charges—regular payments from residents used to fund maintenance—and handling accounts to pay contractors, providing a clear financial trail for all residents.

What Skills Are Essential for a Career in Block Management?

A successful block manager relies on a blend of interpersonal and technical skills. Based on our assessment experience, the most critical skills include:

• Communication: Excellent verbal and written skills are non-negotiable for liaising with residents, contractors, and freeholders, ensuring everyone is informed about ongoing work.
• Conflict Resolution: The ability to mediate disputes between residents or address issues with contractors is vital for maintaining a harmonious living environment.
• Knowledge of Legislation: A strong understanding of property law, health and safety regulations, and specific guidelines from bodies like the Association of Residential Managing Agents (ARMA) is essential for providing compliant and accurate advice.
• Basic Maintenance Understanding: While they hire specialists for major work, a practical knowledge of common property issues allows block managers to accurately assess problems and communicate effectively with tradespeople.

What is the Difference Between Block and Property Management?

Although the terms are sometimes used interchangeably, they refer to distinct specializations. Block management focuses exclusively on the communal areas of a residential block, serving the collective interests of all property owners within that building. In contrast, property management typically involves managing an individual tenancy or a single rental property on behalf of a landlord, dealing with tenant relations, rent collection, and the maintenance of that specific unit.

How Are Block Management Services Regulated and Paid For?

The block management sector in the UK is guided by professional bodies rather than a single government regulator. ARMA is a leading organization that sets industry standards and offers a code of practice for members, which serves as a mark of professionalism. Regarding payment, block management companies are funded through service charges paid by the individual leaseholders within the block. The cost is typically outlined in the leasehold agreement and covers the management company's fees and the budget for ongoing maintenance.

To effectively manage a residential block, residents should ensure their block manager is proficient in communication, possesses a strong grasp of relevant legislation, and is transparent about service charges. Choosing a professional affiliated with a recognized body like ARMA can provide greater peace of mind regarding the quality and reliability of the service provided.