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What is an Arbitrator and What Skills Do You Need for a Career in Alternative Dispute Resolution?

12/04/2025

An arbitrator is a neutral third-party professional who resolves legal disputes outside of the court system, requiring a specific skill set in communication, critical thinking, and a deep understanding of legal principles. This Alternative Dispute Resolution (ADR) method is legally binding and often a faster, more confidential alternative to litigation. This guide details the role's core responsibilities, essential skills, and career path.

What Does an Arbitrator Do?

An arbitrator's primary function is to settle disputes between two parties—the claimant and the respondent—by reviewing evidence and rendering a final, legally binding decision known as an award. Unlike a judge in an adversarial court proceeding, an arbitrator facilitates a more collaborative process aimed at avoiding a formal trial. Their key duties include:

  • Managing the arbitration process from start to finish.
  • Ensuring both parties have a fair opportunity to present their case.
  • Analyzing complex evidence, which may involve consulting technical experts.
  • Drafting a clear, unambiguous arbitral award.

The goal is to achieve a just outcome based on the principles of natural justice, which include the right to be heard and the requirement for the arbitrator to remain impartial.

What Are the Key Responsibilities of an Arbitrator?

Arbitrators operate under strict legal and ethical guidelines. Their core responsibilities ensure the integrity of the process.

How Do Arbitrators Uphold the Principles of Natural Justice? To preserve legitimacy, arbitrators must adhere to three core principles: the hearing rule (ensuring each party can defend itself), the bias rule (remaining impartial), and the reasoned decision rule (basing the award on valid grounds). This framework guarantees that both sides receive equal treatment.

What Happens if One Party Doesn't Attend the Hearing? If a party is absent, the arbitrator must confirm they were properly notified before proceeding. The ruling can be based on the evidence presented by the attending party, but the arbitrator is still responsible for acquiring all relevant documents to reach a fair decision.

How is Confidentiality Maintained in Arbitration? Confidentiality is a significant advantage of arbitration. Arbitrators are bound by agreements that cover all legal submissions and evidence. However, based on standard legal practice, there are exceptions, such as when disclosure is ordered by a court or is deemed to be in the public interest.

What Skills Are Essential to Become a Successful Arbitrator?

Success in this field depends on a combination of hard and soft skills. Here are the most critical ones:

Why Are Writing Skills So Important? Arbitrators draft the final award, a document with legal force. Excellent writing skills are non-negotiable to ensure the award is free of ambiguities, grammatical errors, or factual mistakes that could lead to further legal challenges. Meticulous proofreading is a standard part of the role.

How Does Communication Impact the Arbitration Process? Arbitrators need exceptional communication skills to articulate points with authority and confidence. Active listening is equally crucial; it allows the arbitrator to fully understand the evidence and control the flow of information between disputing parties effectively.

Why is Critical Thinking a Core Competency? Critical thinking enables an arbitrator to assess evidence objectively and critique their own reasoning. This skill is vital for remaining an unbiased third party and making decisions that are fair and just, rather than based on assumptions.

How Can Time Management Help Grow an Arbitration Practice? As an arbitrator's caseload grows, strong time management becomes essential. This involves creating systems to track appointments, deadlines for awards, and case details (scope, budget). Effective organization ensures seamless transitions between cases and supports practice growth.

Arbitration FAQs: Cost, Clauses, and Outcomes

What is the Difference Between Arbitration, Mediation, and Conciliation? Arbitration is a formal ADR process resulting in a binding decision. Mediation and conciliation are more informal and focus on facilitating a voluntary settlement between parties. Mediators typically do not make recommendations, while conciliators may suggest solutions.

How Much Does Arbitration Cost? The costs include the arbitrator's fees (often hourly, varying by case complexity and experience), venue hire, and legal representation. Parties should discuss with their solicitors to ensure the potential benefits outweigh these costs.

What is an Arbitration Clause in a Contract? Many commercial contracts include an arbitration clause, agreeing to use arbitration if a dispute arises. These are common in cross-border contracts but cannot be used to circumvent statutory rights, such as those in employment law.

What Happens When a Party Wins a Case? The arbitrator's award may require the losing party to pay the winner's arbitration filing fees and potentially accumulated interest until the payment is made, as agreed upon at the outset.

To build a career as an arbitrator, focus on developing excellent writing and communication skills and a reputation for impartiality. While no specific degree is mandatory, deep industry or legal knowledge is highly valuable for handling technical disputes effectively.

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