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Selecting the right moving company is a critical, yet often overlooked, final step in the real estate transaction process. A poorly managed move can create unnecessary stress and financial loss after the successful purchase or sale of a home. Based on our experience assessment, a successful relocation hinges on three key areas: securing an accurate, transparent estimate; understanding the contractual and insurance details; and conducting thorough due diligence on the moving company itself. This guide outlines a professional approach to vetting and hiring movers, ensuring your belongings are transported safely and efficiently.
A reputable moving company will never provide a quote over the phone without a detailed, in-person assessment. An estimator should conduct a thorough inventory of all your belongings, checking storage areas like cupboards, garages, and bookshelves. The cost of a move is largely based on the weight of your items and the space they occupy in the truck. Be wary of any estimator who performs a cursory walk-through, as an inaccurate estimate often leads to surprise charges later. Prepare for the estimate by deciding which items you will not be moving, such as those for donation or a garage sale, to ensure the quote reflects the actual load.
During the estimate, the professional should ask detailed questions about your new home's layout. Factors like stairs, elevator access, or a narrow street that cannot accommodate a large truck can result in legitimate additional fees. Ensure all potential extra charges are disclosed and itemized in writing before you sign any agreement.
Before hiring any company, verify its business credentials. Some disreputable companies operate under multiple names to avoid negative reviews with organizations like the Better Business Bureau. Confirm the company has a local physical address and valid state and federal license numbers. When you call, employees should answer with the full business name.
Always request and check references. Ask the mover for a list of three local customers who have moved within the past three months. Contact these references and ask specific questions about their experience, including punctuality, care for belongings, and adherence to the quoted price. You can also contact the American Moving and Storage Association for a list of reliable movers and check for complaints with the Federal Motor Carrier Safety Administration.
Never sign a blank or incomplete contract. The moving contract is a legally binding document that should detail everything, including the final estimate, pick-up and delivery dates, and a complete inventory of your belongings. There are two primary types of moving contracts you should understand.
A non-binding estimate means the final price cannot exceed the original estimate by more than 10%. Any overage must be paid within 30 days of delivery. A binding estimate, however, is a guaranteed price for the move and all agreed-upon services. If you request additional services like unpacking, those fees must be paid within 30 days. Reputable movers will not demand a large cash deposit upfront; payment is typically due upon delivery. Using a credit card offers additional protection against fraudulent activity.
Understanding the mover's liability for your goods is essential. By law, all moving companies must assume liability, but there are two distinct levels of protection. You must actively choose the level of liability that best suits your needs.
Full Value Protection: This is the standard, most comprehensive option. If an item is lost, damaged, or destroyed, the mover must either repair it to its original condition, replace it with a similar item, or provide a cash settlement for the repair or replacement cost. Items of "extraordinary value" (valued over $100 per pound, like jewelry or antiques) require special declaration on the shipping documents for full coverage. There is a charge for this protection.
Released Value Protection: This is a no-cost, but minimal, option. The mover's liability is limited to 60 cents per pound per article. For example, a 10-pound stereo system valued at $1,000 would only be covered for $6.00 (10 lbs. x $0.60) if lost. You must sign a specific statement on the bill of lading to accept this limited liability.
You have nine months from the delivery date to report damage and file a claim. On moving day, try to inspect your items as they are unloaded and note any problems on the mover's copy of the bill of lading before you sign it.
A successful move requires the same diligence as a real estate transaction. By obtaining detailed estimates, verifying the mover's credentials, carefully reviewing the contract, and understanding the insurance options, you can protect your property and ensure a smooth transition to your new home. The most critical step is to get every detail, especially the final cost and inventory list, in writing before the move begins.
