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How Real Estate Agents Are Evaluating Brokerage Technology and Support in 2024

12/09/2025

For real estate agents, selecting the right brokerage involves a critical assessment of the technology, commission structures, and support systems that will most effectively grow their business. Based on industry trends, the key factors influencing this decision in 2024 often include integrated technology platforms, flexible team structures, and competitive compensation models that reward high performance.

What Key Tools Are Agents Prioritizing in a Brokerage Platform?

Modern agents seek a consolidated technology stack that streamlines their workflow. An effective platform typically combines customer relationship management (CRM) tools, automated marketing services, and deal management systems into a single interface. The goal is to reduce time spent on administrative tasks and increase time with clients. For example, a platform that offers integrated lead generation can be crucial for building a sustainable sales pipeline. The emphasis is on tools that are intentionally designed to work together, minimizing the need to juggle multiple disconnected software subscriptions. This integration is a significant factor for agents, like one with over 24 years of experience, who prioritize "old fashioned service using today’s technology."

How Are Commission Structures and Support Programs Evolving?

The financial model of a brokerage is a primary consideration. Many firms are moving toward hybrid models that offer agents a balance between higher commission splits and robust backend support. These models often include benefits, marketing assistance, and customer introductions. The following data, reflective of 2023 industry reports, illustrates common compensation ranges for experienced agents:

Brokerage Model TypeTypical Commission Split for Experienced AgentsCommon Included Support Services
Traditional Full-Service60/40 to 70/30Office space, limited marketing
High-Split Hybrid80/20 to 90/10Technology platform, transaction coordination
100% CommissionNear 100%Fee-for-service a la carte support

It's important to review the specific details of any program, as offerings can vary significantly. Agents are advised to look for programs that directly reward a commitment to customer service and sales volume.

What is the Strategic Value of Building a Team Within a Brokerage?

Forming a team is a recognized strategy for top-producing agents to scale their business. A formal team structure allows a principal agent to take on more volume by partnering with another agent. This partnership can leverage complementary skills; for instance, an experienced agent might handle client negotiations while their partner focuses on lead generation and marketing. This model also serves as a development pathway, where newer agents can gain practical experience and mentorship. The effectiveness of a team often hinges on the brokerage's support for such collaborations, including tools designed specifically for team-based lead distribution and accountability.

Selecting a brokerage is a significant career decision. Agents should prioritize platforms that offer a seamless technology experience to enhance client service. Furthermore, a clear understanding of the commission structure and any associated fees is essential for accurate income forecasting. For those planning to expand, inquiring about the brokerage's formal policy and tools for building a team is a critical step. Evaluating these components based on your specific business goals can help identify the best professional environment.

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