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Interpreting body language, or non-verbal cues, is a critical but nuanced skill for interviewers. The most effective way to read body language is to look for clusters of signals over time, rather than isolated gestures, and to always consider context to avoid misinterpretation. Relying on a single cue can lead to biased assessment. According to the Society for Human Resource Management (SHRM), over 70% of communication is non-verbal, making it a vital component of the candidate evaluation process.
A candidate's posture is one of the first non-verbal signals you'll notice. An upright, yet relaxed, posture typically suggests alertness, professionalism, and engagement. Conversely, a significant slouch or a overly lax position might imply a lack of interest or low energy. It's crucial to note the change in posture from the introduction onwards. However, it is essential to consider mitigating factors, such as a potential physical disability or even fatigue from a previous interview. Judging posture should be about general demeanor, not a single moment.
While crossed arms and legs are commonly interpreted as defensive or closed-off body language, this isn't always the case. A candidate might be cold, seeking physical comfort, or simply have a habitual sitting style. A more reliable indicator is a change in position immediately following a specific question. If a candidate who was open suddenly crosses their arms when asked about a past conflict, it may signal unease. Look for patterns of repositioning to assess how they handle pressure or difficult topics, rather than judging the initial stance.
Facial expressions can offer a window into a candidate's genuine reactions. A micro-expression like a brief furrowed brow or a suppressed smile can be telling. However, these can be consciously controlled. Similarly, with eye contact: consistent, natural eye contact often denotes confidence and focus. It is critical to remember that neurodivergent individuals (e.g., those with autism spectrum disorder) may find sustained eye contact uncomfortable or distracting. The key is to differentiate between cultural norms, individual neurodiversity, and signs of disinterest or dishonesty.
Hand gestures range from animated talking, which can indicate enthusiasm, to more subtle, nervous ticks. A clenched fist might suggest underlying stress, while fidgeting could point to anxiety. Distinguish between illustrative gestures and self-soothing actions. Illustrative gestures (e.g., using hands to explain a process) are positive. Repetitive, non-purposeful movements like tapping or picking at clothing are more likely signs of nervousness that warrant noting, especially if they increase during challenging questions.
In summary, accurately reading body language requires a holistic approach:
Based on our assessment experience, these strategies significantly improve the objectivity and effectiveness of your candidate evaluations.
