Cadillac Lyriq Recall: Why Did GM Recall 41,300 EVs and What Should Owners Do?

General Motors is recalling over 41,300 Cadillac Lyriq electric SUVs from model years 2023 and 2024 to address a software malfunction that can cause the driver's video display screen to go blank while driving, a serious safety issue that eliminates access to the speedometer and rearview camera feed. The fix is a free software update, available either at a dealership or via an over-the-air (OTA) update, a method that allows the software to be wirelessly installed without a service appointment. Owners will be officially notified by July 14, 2024.

What Is the Specific Safety Defect in the Cadillac Lyriq Recall?

The problem originates in the vehicle's video display control module software. When this software malfunctions, it can cause the primary instrument cluster—the screen directly in front of the driver—to suddenly turn black. This is not a minor inconvenience; it constitutes a significant safety risk. A blank screen while the vehicle is in motion means the driver loses critical information, including:

• Vehicle Speed: The speedometer is no longer visible.
• Warning Lights: Alerts for low tire pressure, check engine, or other diagnostics disappear.
• Rearview Camera Display: The feed from the backup camera is inaccessible, increasing the risk of a collision when reversing.

This loss of information can increase the likelihood of a crash. The National Highway Traffic Safety Administration (NHTSA) oversees all such safety recalls in the United States.

Which Cadillac Lyriq Models Are Affected by This Recall?

This recall specifically includes:

• Model: Cadillac Lyriq electric SUV
• Model Years: 2023 and 2024
• Total Vehicles: Approximately 41,300 units in the United States.

The best way to confirm if your specific vehicle is included is to check its VIN (Vehicle Identification Number). You can find your 17-character VIN on the lower-left corner of the windshield or on your vehicle registration and insurance documents. Check the NHTSA recalls website (www.nhtsa.gov/recalls) and enter your VIN for a definitive answer.

How Will the Cadillac Lyriq Recall Be Fixed?

The solution is a software patch. Owners have two primary options to get the update, both free of charge:

1. Over-the-Air (OTA) Update: For vehicles equipped with the necessary connectivity, Cadillac may push the updated software directly to the car remotely. If you receive a notification on your Lyriq's infotainment screen, you can typically install the update at your convenience, similar to updating a smartphone.
2. Dealer Service Visit: Owners can also schedule an appointment with their local Cadillac dealership. A technician will perform the software update, which should be a relatively quick process.

Based on our assessment experience, opting for the OTA update is the most convenient path if available, as it requires no trip to the dealer. However, if you are unsure or experience any display issues, scheduling a dealer visit is a reliable alternative.

What Should Cadillac Lyriq Owners Do Right Now?

If you own a 2023-2024 Lyriq, take the following steps:

• Do Not Panic: The vehicle remains drivable, but be aware of the potential for the screen to go blank.
• Wait for Official Notice: GM will begin mailing official recall notification letters to registered owners on or around July 14, 2024. This letter will contain detailed instructions.
• Proactively Check Your VIN: Don't wait for the mail. Use the NHTSA website or Cadillac's recall portal to check your VIN status immediately.
• Schedule a Repair: Once the recall is active, contact a Cadillac dealer to schedule the free software update or confirm your eligibility for an OTA update.
• Know Who to Contact:
  • Cadillac Customer Service: 1-800-333-4223
  • NHTSA Vehicle Safety Hotline: 1-888-327-4236
  • GM Recall Number: N252500680

If your display does go blank while driving, safely pull over and stop the vehicle. Restarting the car may temporarily restore the display, but the underlying software issue will remain until the official update is applied.

What Are Your Rights and Options During a Recall?

A recall is a legally mandated repair to address a safety defect. Understanding the process can make it smoother. Key points to remember:

• The Fix is Always Free: The manufacturer is obligated to repair the safety defect at no cost to the owner.
• Parts Availability: In some complex recalls, there can be a delay between the announcement and the availability of the fix. In this case, the software update is the "part," and it should be readily available soon after the July 14 notification date.
• Used Car Sales: It is illegal for dealerships to sell a new car with an unremedied recall. However, rules for used cars can vary. If you are considering buying a used Lyriq, always check its recall status using the VIN beforehand.

The key takeaway for Cadillac Lyriq owners is to verify your vehicle's status using your VIN and to complete the free software update as soon as possible to eliminate this safety risk. The resolution is straightforward and designed to restore the full functionality of your vehicle's critical driver information displays.