Can a new car be replaced if it malfunctions within 15 days?

[VanArthur]

Whether a new car can be replaced if it malfunctions within 15 days depends on the nature of the fault. If within 15 days, the vehicle experiences quality issues such as steering system failure, brake system failure, fuel leakage, or body cracking, you can apply for a replacement or refund at the 4S store where the car was purchased. This must be done within 60 days or before the car reaches 3,000 kilometers. Additional information: The car three-guarantee policy refers to the retail business's commitment to "repair, replacement, and refund" for sold goods. It is a credit guarantee method where the seller is responsible for the purchased items within a certain period after the goods enter the consumer market.

[DeFrank]

I went through the exact same situation last year - the engine warning light came on within two weeks of taking delivery. The three-guarantee policy does allow for vehicle replacement under certain conditions: within 60 days or 3,000km (whichever comes first), critical failures like steering malfunction, brake failure, body cracks or fuel leakage qualify for direct refund/replacement. In my case, it was an engine control module fault that took nearly a month to resolve. Key advice: keep all repair invoices - insist on documentation for every dealership visit. Also beware of letting them attempt fixing the same issue more than five times, as even minor recurring problems can then justify replacement. But it ultimately depends on the fault type - I'd recommend getting a professional diagnostic report first.

[VanParker]

It's indeed frustrating to encounter issues with a brand-new car, but whether it can be replaced depends on the specific circumstances. The automobile three-guarantee policy stipulates that the first 15 days after purchase is a critical rights protection period. If there are problems with core components like the engine or transmission, and they remain unresolved after two repair attempts, you can apply for a replacement. For safety-threatening issues such as brake failure or airbag malfunctions, you have the right to request a replacement after just one unsuccessful repair. I strongly recommend contacting the 4S store immediately for a fault diagnosis, and remember to record audio and video as evidence. By the way, my neighbor faced a similar situation last week—it took three repairs for a noisy transmission before they successfully got a replacement, but they had to bear the losses like insurance and purchase tax themselves.

[LaCaleb]

I've studied quite a few cases regarding new car rights protection. According to the Three Guarantees Law, if major failures such as steering system failure, brake system malfunction, or body cracking occur within 15 days, consumers have the right to request a replacement or refund. However, a common misconception in practice is thinking all faults qualify for replacement - in reality, many minor electrical issues will be recommended for repair by 4S shops. Last year, a friend bought a hybrid car that reported power battery failure within twelve days, and only after inspection confirmed it was a battery pack quality issue did they successfully get the car replaced. The key is to keep purchase invoices and maintenance records properly. If negotiations fail, you can directly call 12315 to file a complaint. By the way, some brands have exclusive Three Guarantees policies specifically for electric vehicle models.

[VonPaisley]

From a technical perspective, whether a new car can be replaced within 15 days due to faults depends on the nature of the issue. China's automobile three-guarantee policy classifies replacement conditions into two categories: Category A includes fatal defects such as brake failure or engine block cracks; Category B covers common issues like door malfunctions. For Category A problems, one unsuccessful repair attempt qualifies for replacement, while Category B requires cumulative repairs exceeding five times. Having handled numerous such cases, common replaceable scenarios include high-risk failures like engine oil leaks or primary airbag malfunctions. In practice, special attention must be paid to repair cycles - for instance, transmission repairs exceeding 35 days also qualify as overdue, allowing direct claims for replacement.